A direct conversation with Michael

Bring one issue. Find the sensible starting point.

You do not need a brief, policy pack or technical diagnosis. Bring the deadline, client request, cyber concern or AI use case that prompted you. Michael will help identify the boundary, the next decision and whether Tier 1 is the right fit.

Thirty minutes, no charge, no formal preparation. Do not send passwords, privileged material or detailed incident evidence through the booking page.

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02Tier 1

Section 02

What happens next

You will speak with the person who does the work. The first conversation establishes the trigger, any deadline, what is already in place and whether Tier 1 is the right fit.

Prefer to write first? Email Michael and you will have a reply within one business day.

1. Explain the trigger

Describe the concern, deadline or decision in general terms. No sensitive documents are needed.

2. Define the boundary

Identify the information, systems, people, providers and obligations that may be involved.

3. Decide the next step

If Tier 1 fits, the work is scoped in writing. If another specialist is more appropriate, Michael will say so.

03How engagements work

How engagements work

Three ways to work with Tier 1. Each one is agreed before it starts.

Most firms begin with a short call, then a bounded first review. Ongoing leadership is only scoped once the review has shown what the firm actually needs, so nobody is asked to commit to a program before they can see the gaps.

1. A confidential first call

Thirty minutes with Michael, no charge and no preparation. Describe what prompted the call. You leave knowing whether Tier 1 fits and what the smallest responsible next step is.

2. A scoped first review

A bounded review of the pathways that matter most: identity, email, devices, payments, obligations and the evidence behind the answers the firm currently gives. Fixed scope and fixed fee agreed in writing, from $7,500 + GST.

3. Ongoing security leadership

Senior ownership of priorities, providers, incidents and evidence on a monthly cadence. Scoped after the first review, so the retainer fits the firm rather than a template.

04Tier 1

Section 04

Keep sensitive information out of the first message

Do not send passwords, access tokens, full incident evidence or privileged client material through ordinary email or the booking page. Send enough to request a call and Tier 1 will arrange an appropriate channel if needed.

05Questions

Straight answers

Common questions

Is the first call a sales presentation?

No. It is a short conversation about the firm, the immediate concern and whether Tier 1 is a useful fit. If another type of specialist is more appropriate, that will be made clear.

Do we need to prepare anything?

No formal preparation is required. It helps to know what prompted the call, which information or payment process matters most and whether a client, insurer, auditor or regulator has set a deadline.

What does a first engagement cost?

The first call is free. A scoped first review starts from $7,500 + GST, with the exact scope and fee agreed in writing before any work begins. Ongoing leadership is only priced after the review, once the firm's actual needs are clear.

How long does a first review take?

The review is bounded to an agreed scope and timeline set before it starts, and is designed to fit around billable work rather than interrupt it. Partner and staff time is limited to the decisions only they can make. Tier 1 handles the assessment, coordination and evidence work.

Is the booking page an emergency incident channel?

No. Do not place sensitive incident details in the booking form. If you are an existing client, use the agreed contact and response arrangements. New enquiries can request an urgent call without attaching evidence or credentials.

A quiet first step

You do not need to prepare a brief

A sentence about what prompted the call and any relevant deadline is enough. Keep sensitive material out of the booking form.

Book a confidential first call