Contact

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Tell Michael what your firm is trying to protect, what is worrying you or what a client, insurer or regulator has asked for.

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02Tier 1

Section 02

What happens next

You will speak with the person who does the work. The first conversation is about understanding the immediate concern and whether Tier 1 is the right fit.

1. Confidential conversation

A direct discussion about your firm, the immediate concern and what is already in place.

2. Practical next step

A clear view of the sensible next action in plain language.

3. Scoped engagement

A defined piece of work only when Tier 1 is the right fit.

03Tier 1

Section 03

Keep sensitive information out of the first message

Do not send passwords, access tokens, full incident evidence or privileged client material through ordinary email or the booking page. Send enough to request a call and Tier 1 will arrange an appropriate channel if needed.

04Questions

Straight answers

Common questions

Is the first call a sales presentation?

No. It is a short conversation about the firm, the immediate concern and whether Tier 1 is a useful fit. If another type of specialist is more appropriate, that will be made clear.

Do we need to prepare anything?

No formal preparation is required. It helps to know what prompted the call, which information or payment process matters most and whether a client, insurer, auditor or regulator has set a deadline.

Is the booking page an emergency incident channel?

No. Do not place sensitive incident details in the booking form. If you are an existing client, use the agreed contact and response arrangements. New enquiries can request an urgent call without attaching evidence or credentials.

A quiet first step

Choose the simplest contact method

Book a time or email michael@tier1consulting.com.au.

Book a confidential call